This Privacy Policy explains how Advanced Hospitality Ltd collects and protects personal data on betwinner.ng, in line with the Nigeria Data Protection Act 2023 and NDPR 2019. Last updated: 19 July 2026.
Data Protection Officer (DPO): Contact the DPO through the betwinner.ng help centre.
Contact: Use live chat or the help centre inside your betwinner.ng account.
This Privacy Policy explains how Advanced Hospitality Ltd collects, uses, stores and protects personal data when you use the betwinner.ng website, mobile site and mobile applications (the "Service"). It is written to comply with the Nigeria Data Protection Regulation (NDPR) 2019, the Nigeria Data Protection Act 2023, and the regulations and guidance of the Nigeria Data Protection Commission (NDPC).
1. About this Service (please read)
1.1 The Operator is a Nigerian company. The operator of betwinner.ng is Advanced Hospitality Ltd (CAC RC 1497320). This Policy applies only to betwinner.ng and does not apply to betwinner.com, operated by a separate offshore entity (Prevailer B.V., Curaçao) under a different privacy policy.
1.2 The landing site is static. The betwinner.ng landing site is static — it does not host user-submitted forms, comment boxes, or interactive data-collection widgets. The editorial reviews are written by the editorial team; they are not user-submitted and contain no personal data of reviewers or third parties. There is no serverless form processing because there are no forms.
1.3 Where personal data is collected. Personal data is collected only when you register an account on the licensed operator platform, deposit, bet, contact support, or otherwise interact with the live operator systems — governed by this Policy read together with the Terms.
1.4 If you only browse the static site without registering, the only data we process is the limited technical data in section 3 (analytics and server logs).
2. Data controller
2.1 For the purposes of the NDPR and the Nigeria Data Protection Act 2023, the Data Controller is Advanced Hospitality Ltd (CAC RC 1497320).
2.2 Our DPO can be contacted at the betwinner.ng help centre.
3. What data we collect
3.1 Account and identity data (on registration): full legal name (matching BVN/NIN), date of birth, valid email, valid Nigerian phone number, residential address, NIN and/or other government-issued ID number(s), and KYC documents (scans/photos of ID and proof of address). See our KYC page.
3.2 Transaction data: deposit and withdrawal records (method, amount, date, status), bet records (markets, odds, stake, outcome), bonus activity, and bank or e-wallet details necessary to process withdrawals.
3.3 Technical data (automatic): IP address, device identifiers (type, OS, browser), approximate location from IP, pages visited, clickstream, cookies (section 8).
3.4 Communications data: contents of emails, chats and calls with support.
3.5 Marketing data (if you opt in): communication preferences and engagement with promotional materials.
We do not knowingly collect special-category data (racial/ethnic origin, political opinions, religious beliefs, health, biometric) unless voluntarily provided during a responsible-gaming or self-exclusion process, and only then with explicit consent for the purpose provided.
4. Lawful basis
| Processing activity | Lawful basis |
|---|---|
| Operating your account | Performance of a contract |
| KYC verification | Legal obligation (Nigerian gaming + AML law) |
| Processing deposits and withdrawals | Performance of a contract |
| Fraud, bonus-abuse, money-laundering detection | Legitimate interest |
| Account-related communications | Performance of a contract |
| Marketing | Consent (withdrawable any time) |
| Analytics and service improvement | Legitimate interest |
| Responsible-gaming monitoring | Legitimate interest; explicit consent where sensitive |
| Disclosure to regulators/law enforcement | Legal obligation |
5. How we use your data
5.1 Operating your account — registration, login, deposit, betting, withdrawal, closure.
5.2 Legal and regulatory compliance — KYC, AML/CFT, reporting to the LSLGA, NLRC, Nigerian Financial Intelligence Unit (NFIU), and other competent authorities.
5.3 Fraud prevention — multi-accounting, bonus abuse, payment fraud, collusion.
5.4 Responsible gaming — detecting problem-gambling patterns and intervening.
5.5 Customer support and marketing (where consented).
5.6 Service improvement — analytics, product development, bug fixing.
We do not use your data for automated decision-making with legal or similarly significant effects, except where permitted by Nigerian law (e.g. automated fraud-detection). You have the right to request human review of such automated decisions.
6. Sharing your data
6.1 Service providers (processors). Payment processors (Paystack, OPay, PalmPay, Providus, Monnify the betwinner.ng help centre), KYC verification services, hosting, SMS/email and analytics providers — all bound by data-protection obligations.
6.2 Game providers receive the minimum data necessary to operate a game (e.g. session token and bet details).
6.3 Regulators — LSLGA, NLRC, NDPC, NFIU and other competent authorities where required by law or court order.
6.4 Law enforcement where required by Nigerian law, court order, or to prevent crime.
6.5 Corporate transactions. In a sale, merger or restructuring, data may transfer to a successor on consistent terms.
6.6 Self-exclusion registers. Where you self-exclude through LSLGA SafePlay or with us, we may share details with other licensed operators and the LSLGA to give effect to the self-exclusion.
We do not sell personal data.
7. International transfers
7.1 Data is primarily stored and processed in Nigeria.
7.2 Where transferred outside Nigeria (cloud hosting, game supplier servers abroad), transfer is made only where: the recipient country ensures an adequate level of protection under NDPR criteria; or appropriate safeguards are in place (e.g. NDPC-approved standard contractual clauses); or an NDPR-permitted derogation applies.
7.3 Specific transfer arrangements are documented in our records of processing activities, available to the NDPC on request. the betwinner.ng help centre
8. Cookies
8.1 Uses: strictly necessary (login, session security, fraud prevention); functional (preferences); analytics (anonymised where possible); marketing (only where consented).
8.2 Control cookies through browser settings. Disabling strictly-necessary cookies may prevent use of the Service.
8.3 We do not use cookies to profile minors or to target advertising at self-excluded persons.
9. Data retention
9.1 Active account data: life of the account plus the betwinner.ng help centre after closure.
9.2 KYC records: the betwinner.ng help centre.
9.3 Transaction records: the betwinner.ng help centre. Marketing data: until you withdraw consent. Server logs: the betwinner.ng help centre.
9.4 After retention, data is deleted or irreversibly anonymised.
10. Your rights under the NDPR and NDPA 2023
You have the right to: be informed (this Policy); access (a copy of your data); rectification (correct inaccurate data); erasure (subject to legal retention obligations); restriction of processing; objection (legitimate-interest processing or marketing); data portability (structured, machine-readable format); withdrawal of consent at any time; and complaint to the Nigeria Data Protection Commission (NDPC).
To exercise any of these rights, contact the betwinner.ng help centre. We respond within the timeframe required by NDPC regulations (currently the betwinner.ng help centre). Complaints to the NDPC: the betwinner.ng help centre.
11. Security
11.1 We use technical and organisational measures: encryption in transit (TLS) and at rest, access controls, regular security testing, and staff training.
11.2 In the event of a personal-data breach affecting you, we will notify you and the NDPC within the timeframe required by the NDPA 2023 the betwinner.ng help centre.
12. Children
12.1 The Service is strictly 18+. We do not knowingly process data of anyone under 18.
12.2 If you believe we have collected data from a minor, contact the betwinner.ng help centre immediately.
13. Marketing
13.1 We send marketing only to users who have consented. Opt out anytime via account settings, the unsubscribe link in any email, or by replying STOP to any SMS.
13.2 We will not target marketing at self-excluded persons.
14. Changes to this Policy
14.1 We may update this Policy. We will notify registered users of material changes by email or in-app at least the betwinner.ng help centre before the change takes effect.
14.2 Continued use after the change takes effect constitutes acceptance.
15. Governing law
Governed by the laws of the Federal Republic of Nigeria, including the NDPR 2019, the Nigeria Data Protection Act 2023, and NDPC regulations. Courts of Nigeria have jurisdiction, with Lagos State as the agreed forum.
16. Contact
For any question, request or complaint about this Policy or your personal data:
Advanced Hospitality Ltd (CAC RC 1497320)
- Email: the betwinner.ng help centre
- Phone: the betwinner.ng help centre
- Postal address: the betwinner.ng help centre
- Data Protection Officer: the betwinner.ng help centre
If we cannot resolve your concern, you have the right to complain to the Nigeria Data Protection Commission (NDPC): the betwinner.ng help centre.
Operator: Advanced Hospitality Ltd (CAC RC 1497320).
Last updated: 2026-07-19.